Important information for your use of our website.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit shadowlakeinsurance.com (the “Site”).
Personal information we collect.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
“Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
In addition, if you pay your bill or make another form of financial transaction with the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Purchase Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Purchase Information.
How we use your personal information.
We use your Personal Information to communicate with you, process financial transactions, provide you with information, and/or advertising relating to our products or services.
In particular, we use Device Information that we collect to help us improve and optimize our Site (for example, by generating analytics about how visitors browse and interact with the Site and to assess the success of our marketing and advertising campaigns).
Sharing your personal information.
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
We may use trusted service providers (such as analytics or CRM platforms) solely to help us operate our business and improve your experience. These providers are contractually obligated to keep your information secure and confidential and are not permitted to use it for their own purposes.
We may disclose your information only when required to do so by law, such as in response to a subpoena, court order, or other legal process, or when necessary to protect our rights, property, or safety.
Do not track.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you request information through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
SMS and communication consent.
By providing your phone number, you consent to receive calls and text messages from Shadow Lake Insurance, including automated messages.
Message frequency may vary
Message and data rates may apply
You may opt out at any time by replying STOP
For help, reply HELP or contact us directly
We comply with applicable communication laws, including A2P 10DLC requirements.
Your privacy rights.
You may have the right to:
Access your personal data
Request corrections
Request deletion
Opt out of certain uses
Contact:
Third-party links.
Our website may contain links to third-party websites or services. These external sites are not operated or controlled by us, and we are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.
Data retention.
We retain information as long as necessary for services, legal compliance, and dispute resolution.
Children’s privacy.
Our services are not intended for individuals under 18.
Updates to this policy.
We may update this Privacy Policy. Changes will be posted with an updated effective date.
Contact us.
For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact us by email at or by mail using the details provided below:
7780 Brier Creek Parkway, Raleigh, NC 27617